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Primary care · 4 providers · Southwest US
Southwest Primary Care Practice
A primary care practice improved CCM capture and preventive billing accuracy with specialty-tuned workflows.
Challenge
Chronic Care Management and AWV services were underbilled; preventable denials consumed staff time.
Solution
CCM eligibility tracking, AWV workflow integration, and front-desk eligibility verification before visits.
Results
| Metric | Before | After |
|---|---|---|
| CCM revenue | $2.1K/mo | $8.4K/mo |
| Denial rate | 9% | 4% |
| Days in AR | 38 | 27 |
| Clean claim rate | 92% | 97% |
“We finally understand where revenue leaks. The monthly business review alone justified the partnership.”