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Urgent care · 6 locations · Midwest US
Midwest Urgent Care Network
A six-location urgent care network accelerated claim submission and recovered aged AR from a prior billing transition.
Challenge
Claims lagged 5+ days after encounters and $380K sat in AR over 90 days from a previous vendor handoff.
Solution
Same-day charge review workflows, AR recovery sprint, and payer-specific E&M coding education for providers.
Results
| Metric | Before | After |
|---|---|---|
| Claim lag | 5.2 days | 1.4 days |
| AR over 90 days | $380K | $94K |
| Net collections | 88% | 95% |
| Denial rate | 11% | 6% |
“They recovered revenue we had written off and gave our providers clear coding feedback without slowing down patient flow.”